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Privacy Policy

1. Introduction

Roberts Building Surveying (“we”, “us”, “our”) collects and processes personal data in compliance with UK GDPR when you use our website, request a survey, or contact us 

2. Data Controller

Robert Colhoun (t/a Roberts Building Surveying)
114 Abbeydale, Waterside, Londonderry, BT47 6FY
07725 330 810 ·  robertsbuildingsurveying@gmail.com

3. Personal Data We Collect

  • Contact or enquiry forms: your name, email, telephone number, property address, and survey type requested 

  • Communications: content from emails, phone calls, or WhatsApp messages talking about your property or report

  • Website analytics: anonymised IP addresses, browser/device type, pages viewed, duration—collected via essential and performance cookies only; no advertising or profiling cookies used

4. Reasons We Use Your Data

Personal data is used to:

  • Provide accurate quotes and arrange/reserve survey appointments (Condition Reports, Home Buyers Reports, and thorough Building Surveys) 

  • Deliver survey reports, issue invoices, and send follow-up communications

  • Monitor our website’s performance and improve user experience via anonymised analytics

  • Fulfil legal, professional, warranty, and accounting requirements

5. Legal Basis for Processing

  • Contractual necessity: to carry out the surveys and services you arrange

  • Legitimate interests: to manage and enhance our survey service and website

  • Consent: when you explicitly opt into follow-up or marketing communications

  • Legal obligation: to retain records for financial and accounting compliance

6. Sharing Your Data

We do not sell or rent your data. We may share it with:

  • Service providers: website host, email/WhatsApp providers, analytics providers (under GDPR-compliant agreements)

  • Legal, professional, or insurance bodies, as required by law or to uphold reporting standards

7. Cookies & Tracking

  • Essential cookies: for form submission and site operation

  • Performance cookies: anonymised analytics only (e.g., Google Analytics)
    We do not use third-party advertising or profiling cookies

8. Data Retention

  • Enquiry and service records: retained for up to 7 years to meet legal, warranty, and audit requirements

  • Analytics data: individual session logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, or restrict your personal data

  • Withdraw consent or object to its processing
    To exercise these rights, contact us using the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure UK hosting, access controls, and structured data handling procedures. While no system is entirely secure, we follow legal and professional best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers take place.

12. Policy Updates

We may update this policy as needed. Continued use of our website implies acceptance of any changes. The Effective Date at the top will indicate updates.

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